For us at Bulbs.se Norden AB, hereinafter referred to as BULBS, it is important that you feel safe when you shop from us. We are constantly working to improve your customer experience and our handling of your personal data is part of that.

Our privacy policy describes how we collect, handle and store your personal information. The policy applies to all contact you have with us, such as when buying our tubers and bulbs, visits to our website and when contacting our customer service. The privacy policy also describes your rights towards us and how you can assert your rights.

WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

Bulbs.se Norden AB (556894-7864), Kortebovägen 4, 564 35 Bankeryd, is responsible for the processing of your personal data. All personal data is processed in accordance with the applicable provisions of the General Data Protection Regulation (EU 2016/679).

WHAT IS A PERSONAL DATA AND WHAT IS A PROCESSING OF PERSONAL DATA?

All information that can be used directly or indirectly to identify an individual natural person is defined as personal data. Examples of personal information are name, social security number, address, e-mail address, telephone number, purchase history, etc. Encrypted information can also constitute personal information if it can be linked to an individual. A processing of personal data is everything that is done with them, for example collection, processing, modification, storage, reading, etc.

WHEN DO WE HANDLE PERSONAL DATA ABOUT YOU?

We handle and process personal information that you provide to us primarily to fulfill our obligations to you as a consumer and deliver the products you buy but also when you contact our customer service. We also use your personal information to create a better experience when you visit our website and give you inspiration and news as well as to inform you about your possible account. In addition, we process personal data when you participate in our competitions or for other marketing activities and to show more relevant advertisements about our products. We only handle the personal information needed to best respond to you as a consumer.

WHICH PERSONAL DATA DO WE HANDLE?

- When you shop from us

When you buy tubers and bulbs from us, we will need to handle your personal information for, for example, payment, delivery of goods or customer service matters. We collect and handle the personal information below in connection with this

● Name

● Social security number (for invoice)

● Contact information (eg address, e-mail, telephone number)

● Order information, such as order number, ordered products, order date, price and purchase history.

● Payment details such as payment method, transaction time, amount, IP address and payment history.

- When you register a user account

● Name

● Social security number (if you provide this, optional information)

● Contact information (eg address, e-mail, telephone number)

● Account information such as customer number, username, password and when the account was registered or changed.

● Customer choice regarding settings for marketing communication and personal offers

- When you contact us

When you contact our customer service, we save your personal information in order to be able to communicate with you and answer inquiries that come in to customer service by phone or in digital channels (including social media). We also save necessary information from complaints and grievances that can help us improve our products. The information that is saved is determined by the scope of the case in question. Below you will find a list of the personal data that may be processed:

● Name

● Phone number

● Email address

- When you visit our website

When you visit our website, we use so-called "cookies" to facilitate and improve your experience. You will find more information about how cookies work and how we handle them below.

WHY DO WE HANDLE YOUR PERSONAL DATA?

We handle and process your personal data in order to:

● Manage your orders and purchases

● Manage your account in our web shop

● Provide you with customized information, benefits and offers as well as a personal experience of our web shop.

● Make it possible to follow purchase history.

● Manage your choices of settings and details of payment methods and payment history.

● Make it easier for you to save wish lists or similar actions that are intended to simplify things for you.

● To be able to communicate with participants participating in a competition or event

● Be able to make identification

● Identify winners and convey winnings

● Comply with applicable legislation, such as the Accounting Act

● To be able to communicate and handle customer service matters

 

HOW LONG DO WE SAVE YOUR DATA?

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act. Because these needs may vary for different types of data and for different types of products, services, and contexts, actual retention periods may vary.

 

When participating in any of our competitions or events, the information is saved for as long as necessary to carry out the competition / event (including any evaluation)

WHO DO WE PROVIDE PERSONAL INFORMATION TO?

BULBS may disclose your information to third parties. Disclosure of personal data to third parties takes place with strict restrictions and only for us to be able to provide our services or to public authorities, if they have a legal basis to gain access to the personal data. BULBS will never resell your information.

HOW DO WE PROTECT YOUR INFORMATION?

You can always feel safe when you submit your personal information to us. BULBS has taken appropriate technical and organizational security measures to protect your personal information against inappropriate or involuntary disclosure, use, unauthorized access, deletion, alteration, or damage to your personal information. All personal data is stored in databases that are protected by access control, encryption and firewall.

YOUR RIGHTS AND CHOICES

BULBS is responsible for ensuring that your personal data is processed in accordance with current legislation. This section describes the rights you have in connection with our processing of your personal data. At your request or on your own initiative, we will delete, correct, de-identify or supplement information that is found to be incorrect, incomplete or misleading. Please contact us if you have any questions about this or want to exercise any rights.

- Right of access

We want to be open and transparent with how we process your data and if you want to gain more knowledge about the personal data processing that is done, you have the right to request access to your data provided by us in the form of a so-called register extract. If we receive a request for access, we may ask for additional information to ensure that information you want to receive and that we disclose the information to the right person.

Right to rectification

You always have the right to request that your personal information be corrected if the information is incorrect. Within the framework of the stated purpose, you also have the right to supplement any incomplete personal data. You who have created an account in our web shop can, if you wish, update your information on My pages yourself.

- Right to delete

You have the right to request deletion of personal data that we process

● The information is no longer necessary for the purposes for which it was collected or processed.

● You have revoked a consent on which the processing is based and there is no other legal basis for the processing.

● You object to a balance of interests of legitimate interest that we have done and there is no legitimate interest in BULBS that weighs heavier.

● You object to the processing of direct marketing purposes.

● Personal data is processed illegally.

● Personal data must be deleted in order to fulfill a legal obligation to which we are subject.

● The personal information has been collected from a minor for whom you have parental responsibility, in connection with the provision of information society services, such as social media.

There may be reasons for us not to comply with your request for deletion if there are legal obligations that prevent us from doing so. This may be if the processing is necessary to exercise our right to freedom of expression and information, to fulfill a legal obligation to which we are subject or to be able to establish, assert or defend legal claims.

 

- Right to restriction

You have the right to request that our processing of your personal data be restricted.

- The right to object to a certain type of treatment

You have the right to object to treatments that are based on a legitimate interest that we have if you have personal reasons concerning the situation. However, we may continue to process your data, even though you have opposed the processing, if we have compelling legitimate reasons for the processing that outweigh your interest in privacy.

 

- The right to refuse direct marketing

You have the right to object to your personal data being processed for direct marketing. If you object to direct marketing, we will stop processing your personal data for that purpose as well as stop all types of direct marketing measures.

Of course, you have the opportunity to only decline mailings and personal offers in certain channels.

You can change your settings on My pages in our web shop at any time and you are always welcome to contact our customer service for help with adjusting your choices.

- The right to data portability

You have the right to receive a copy of the personal information you have provided to us in a structured format. The right to data portability, in contrast to the right to register extracts, thus only covers data that you have provided to us and which we process on the basis of certain legal grounds, e.g. an agreement with you.

 

- The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with the supervisory authority, the Privacy Protection Authority.

COOKIES

In connection with your visit to our website, we use so-called "cookies" to facilitate and improve your experience. According to the Electronic Communications Act, everyone who visits a website containing cookies must receive information about this and what these are used for.

A cookie is a small text file that the website you visit requests to be saved on your computer, mobile phone or other device. The cookie helps website providers recognize your device the next time you visit their website. Cookies are used on many websites to give you as a visitor access to various functions. The information in the cookie can be used to follow a user's browsing. (Source: Swedish Post & Telecom Agency, pts.se)

- Cookies on this website

We save i.a. a random key that we use to retrieve your settings, keep you logged in and keep track of what you have at checkout or your saved favorites. The information is not available to parties other than BULBS.

When you visit our website for the first time, you must agree to this.

- If you do not accept cookies

You can adjust your cookie settings under cookies settings. Here you can choose which types of cookies you accept.

You can also change cookie settings in your browser.

Keep in mind that if you choose to block cookies, it may cause our website / webshop to deteriorate or prevent certain parts of it from working, e.g. This may mean that you can not put products at checkout or save items as favorites.

Also keep in mind that changes to settings regarding cookies or interest-based advertising must be made on each device (eg computer, tablet, etc.) as well as browsers (eg Chrome, Explorer, Safari, etc.)

CHANGES IN THE INTEGRITY POLICY

BULBS may need to make changes to its privacy policy to address disruptions or to meet new legal or technical requirements. The latest version is always available on our website. In the event of significant changes, you will receive information about this on our website or by e-mail, in cases where you have specified it. Examples of significant changes are changes in stated purposes or categories of personal data.